PetCareRx Reviews

I had been buying items for my pets from PetCareRx for several months, using PayPal to pay, with no issues. I placed this last order in the amount of $55.64 on Jan 30, 2021. On Feb 1,2021, I received an email from them stating that the order had shipped. Then, on Feb 2,2021, I received an email stating that while trying to process the order for shipping, the method of payment on file has declined. I checked my PayPal account, and the payment shows as being completed on Feb 1, 2021. I also checked my bank account, and the money has been removed from my account by PayPal, before they sent it to PetCareRx. I called PetCareRx, as instructed in the email, and spoke with a rep (I will be polite and not mention the name here). She claimed that the PayPal payment was declined and that they do not have payment. Even though I explained to her that it shows on my PayPal account as paid, she says that they cannot ship it without payment. I then cancelled the order, since they were not going to send it anyway, which she agreed to. I asked for a cancellation confirmation number, but she said it was not ready yet, it would be emailed. I never got that email and ended up having to look my order up on the website to see that it had really been cancelled. I also insisted that my money be refunded, but she said I'd have to check into that myself with PayPal. I sent PetCareRx an email on Feb 7, 2021, inquiring about my refund. I finally received a response 2 days later. This time the rep did confess that on Feb 2nd my cancellation was approved by a supervisor and the refund was approved by accounting. This rep said I'd have to get my refund from PayPal myself. Why should I have to do that when PayPal does not have my money, because PetCareRx has it? Even PayPal says PetCareRx has my money! A customer should NEVER have to do this much follow up to get a refund for items that PetCareRx refused to ship even though it WAS PAID IN FULL when placing the order! This whole situation is shameful and PetCareRx has lost this customer. I want my stolen money back in my account NOW. It is starting to look as if PetCareRx is using various tactics to hang onto money that belongs to someone else. If this goes on a little longer, next step is a claim with the Better Business Bureau. For now, I have filed a dispute against PatCareRx with PayPal. After this happened, I have ordered the items for my pets from other companies, also using PayPal, with no problems at all. PetCareRx is had not to be trusted!

User's recommendation: Avoid PetCareRx if you value your pets, your time andyour money.

They canceled my order due to being out of stock which is understandable but why didnt their website say out of stock and they still havent given me a refund. Its been two months...

They advertise cat food that I want and then send some other food that is not the same and will not refund for the wrong product. Trying to get them to refund my money since July 17th. They will not even answer back they are a rip off and you should stay away. It is the old bait and switch problem.

User's recommendation: Do not buy from them.

Every time I place an order that requires my vet's approval, they claim that they never received the approval. This doesn't happen occasionally. It happens every time. My vet has started charging clients for having to send multiple faxes to Petcarerx. I have been a loyal customer since the company began. In addition, I referred dozens of people to them throughout the years. Each time I have to contact them, they never take responsibility and blame the vet. I'm done with them! Thankfully there are plenty of other companies that offer equal or better prices and definitely better customer service!

User's recommendation: Don't waste your time or money. Walmart now has a pet med division. Have had a better experience with them.

Read the fine print. They sucker you in to joining their PetCare program, which you costs plenty, telling you if you don't like the plan, we will return your money. Well: 1. You have to stay with it a year; 2. You cannot use your reward points with membership; 3. They always have 25% off. So I suggest you use something like Chewy, pricing is cheaper for all but med's and you don't have to pay a membership. Customer service sucks, as whoever answers the phone states they are supervisors. BEWARE

User's recommendation: BEware.

They have been advertising a cat food showing an inaccurate picture that is very misleading. I called them on it and they have just given me the run around. They have been dishonest about the product that they are actually selling. Total fraud on consumers. Just look at their online ads for Against the grain tuna Toscano. I know the real product and it is not the one they are shipping and charging customers for. Beware of this company. They should be removed from the internet.

I ordered the Advantage II, 4pk for my 4 cats. The first vial had the consistency I had been used to seeing for years. Second vial, 1 drop on solid black cat, third vial, 1 drop on a solid gray cat. I called Percarrx with my concerns. They called me back to say that the manufacturer(Bayer) had told them the vials were consistent. They offered no adjustment in price or refund. I paid $54.73.

They send you an email enticing you with a 25% off EVERYTHING offer but lo and behold- the fine print excludes just about anything youd order. Ill stick with Chewy next time!

This is the most PATHETIC Company I've ever dealt with in all my life. They are one Big Screw-Up for sure. Can't get the first thing right on your order. Then they'll call you and try to Up-Sale you for a $99 Membership. Minutes after I placed a order, they were calling me trying to convince me to get the membership and save so much money within the next year. They're full of Crap!

I ordered three soresto dog collars in January of 2019. I received them everything was fine. Didn't get such a good deal on the pricing so I never reordered from them. Never even visited their website again. Today I review my bank statement to see they deducted $249.00. I didn't receive a phone call, email, text...nothing! When I called them they told me that the charge was for a subscription service. Really? For what? I'm told free shipping on my orders. So I paid $249.00 for shipping for three collars? Thankfully, customer service was gracious enough to cancel this "subscription" charge and it will take 3 -5 days to have it refunded. Fingers crossed I'm finished with them!

Enticed by an ad for 25% off and needing to buy dog food I went to PetCareRx.com. I found the food I wanted and saw just under the food name, “FREE SHIPPING!”. I put the bag in the cart but when I got to Checkout I found a shipping charge of $20.11. I checked the site and found reference to needing $48 in spending after discounts to get free shipping so I added a few treats to get above $48 but the shipping charge remained. I called their “Office” number and after much I time with a nice rep I was told they don’t have free shipping on dog food. She could have given me free shipping to keep a customer, especially since she herself thought I should have gotten free shipping and had to ask someone else about it. But no. Clearly a deceptive site so I won’t be shopping there again. BEWARE!

Charged my $135.84 for nexgard chewables. Only 6 tablets total. Pet bucket charges $81.95 and Canada pet care is $58.45. Do not use this company. They also try to charge you an annual fee.

What a scam! They charge you an annual fee for an amount against your credit card without prior consent. Beware very careful when dealing with PetCareRx or better yet go with one of their competitors.