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During the past week, I placed an order for Trifexis. A customer representative by the name of Christiana Terborg called me shortly after I placed the order; however, I missed the call. She also emailed me letting me know that she tried to reach me because she had...
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2.6
#1182293
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Too frustrating to explain but lengthy inconvenient process for prescription dog food and if they make it error then you have to wait even longer. Customer service is horrible. After my dog food wasn't moving per tracking the finally figured out it was lost on the way...
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1.0
#1180312
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Pet care RX does not explain about $50 charge when I was checking out my purchase until when I saw it on my credit card statement. I called their customer service to find out that the $50 was for a 1 year membership. Why do I want to be a member? I told the CSR that...
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1.0
I didn't like
  • Deceiving customer
#1109756
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I ordered a prescription from PetcareRx. I called the company and was told that they would reach out to my vet and get the prescription sent to them. After 4 days of waiting I called this company and they said that they don't do this and to mail the prescription to...
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2.9
#1102888
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I have been a member of PetcareRx for so many years. This July, 2017, for the first time, I made a mistake. I accidentally order flea med for cat and not for dog which is what I needed. I asked to speak to a manager, Megan, and I explained my error to see if she could...
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#1083844
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Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!!
Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!!
Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!!
Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!!
Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!!
Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!!
Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!!
Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which I've attached. I ordered two boxes of Revolution, one for each of my dogs, at a total of $110 shipped. Later in...
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Anonymous
anonymous

they have owed me a refund of $5.43 for over a month . they blamed my bank and said money was released to me. I have sent many emails and now they are ignoring me. probably wi...

Anonymous
Anonymous

The exact same thing happened to me. Although their "discount" prices were higher than other online pet care sellers, I figured for the great initial discount on my initial pu...

1.3
I didn't like
  • Fraudulent
  • Combative customer service
  • Over and double charged
#1052375
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I just got charged a $50 "annual fee" for using a discount code over a year ago. Never did it say I was signing up for an annual membership, what was included, or that I had to cancel before the renewal date or be charged. When I spoke with customer service they could...
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Anonymous
david

Actually it says it in the agreement that you should read when you sign up that it will be automatically billed. I just read it. I am thinking of using this to get seresto for...

1.0
#998436
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Do NOT order from these people! First of all, I used a 75% off promo code that I found online (who doesn't Google for promo codes before submitting an order?!) I found one and it worked! I should have known that was too good to be true. My order came to $18 yet my...
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#989354
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I received a dog carrier for a small dog that I did not order (don't even own a small dog). I called into the phone number on the order and was put on hold and finally disconnected. I tried to fax a letter to the fax number on the order but it was nonoperational. I...
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I didn't like
  • Receiving merchandise i did not order
#988147
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I'm a costumer for many years and it get more complicated each time they trying to sell more service I don't need and don't let me place order, orribile service, will try others company, competitors are waiting for business can't process the order and you are a pain in...
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#984845
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