Petcarerx Reviews
19.7K
CLAIMED LOSSES
161
TOTAL REVIEWS
23.4K
PAGE VIEWS
1
ISSUE RESOLVED
Petcarerx Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCant get my refund
They advertise cat food that I want and then send some other food that is not the same and will not refund for the wrong product. Trying to get them to refund my money since July 17th. They will not even answer back they are a rip off and you should stay away. It is the old bait and switch problem.
User's recommendation: Do not buy from them.
ID
Cons
- Bad service and bait and switch with products
Loss
$25
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUpdate by user Mar 23, 2021
Furthermore, I will not be marking this as resolved because Petcarerx DID NOT resolve it, PayPal did. At this time, pissedconsumer.com does not seem to have an option to mark it resolved without it looking like the company at fault resolved it.
Update by user Mar 23, 2021
Petcarerx did not respond...
ID
Service
Petcarerx Customer Care
Loss
$56
Preferred solution
Full refund
New Reviewer
They canceled my order
They canceled my order due to being out of stock which is understandable but why didnt their website say out of stock and they still havent given me a refund. Its been two months...
ID
Pros
- Ordering was easy
Cons
- Being charged for a product that i never received
- Deceptive advertising
Loss
$22
Preferred solution
Full refund
Horrible customer service
Every time I place an order that requires my vet's approval, they claim that they never received the approval. This doesn't happen occasionally. It happens every time. My vet has started charging clients for having to send multiple faxes to Petcarerx. I have been a loyal customer since the company began. In addition, I referred dozens of people to them throughout the years. Each time I have to contact them, they never take responsibility and blame the vet. I'm done with them! Thankfully there are plenty of other companies that offer equal or better prices and definitely better customer service!
User's recommendation: Don't waste your time or money. Walmart now has a pet med division. Have had a better experience with them.
ID
Service
Petcarerx Customer Care
Pros
- Prices
Cons
- Horrible customer service
Preferred solution
Provide more professional customer service.
Petcare membership
Read the fine print. They sucker you in to joining their PetCare program, which you costs plenty, telling you if you don't like the plan, we will return your money. Well: 1. You have to stay with it a year; 2. You cannot use your reward points with membership; 3. They always have 25% off. So I suggest you use something like Chewy, pricing is cheaper for all but med's and you don't have to pay a membership. Customer service sucks, as whoever answers the phone states they are supervisors. BEWARE
User's recommendation: BEware.
ID
Location
Andover, Minnesota
Service
Petcarerx Membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStay away from this online seller
Update by user Feb 15, 2020
What gets me angry is this company has been educated about their misleading and fraudulent advertising of this product and it keeps popping up everywhere. The same picture which is not the product you will receive.
I called them on it and they admitted they did not have the product they are showing and advertising. Should be investigated by their state's attorney general for consumer fraud.
Original review posted by user Feb 15, 2020
They have been advertising a cat food showing an inaccurate picture that is very misleading. I called them on it and they have just given me the run around. They have been dishonest about the product that they are actually selling. Total fraud on consumers. Just look at their online ads for Against the grain tuna Toscano. I know the real product and it is not the one they are shipping and charging customers for. Beware of this company. They should be removed from the internet. ID
Service
Petcarerx Customer Care
Preferred solution
stop sucking in unsuspecting buyers. I would have purchased the wrong product had I not called them out after placing my order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBuyer Beware!!!!!
I ordered the Advantage II, 4pk for my 4 cats. The first vial had the consistency I had been used to seeing for years. Second vial, 1 drop on solid black cat, third vial, 1 drop on a solid gray cat. I called Percarrx with my concerns. They called me back to say that the manufacturer(Bayer) had told them the vials were consistent. They offered no adjustment in price or refund. I paid $54.73.
ID
Loss
$55
Preferred solution
Price reduction
New Reviewer
Don’t fall for their percent off offers
They send you an email enticing you with a 25% off EVERYTHING offer but lo and behold- the fine print excludes just about anything youd order. Ill stick with Chewy next time!
ID
Product
Petcarerx Coupon
Pros
- Price was ok
Cons
- Deceptive advertising
Preferred solution
Price reduction
New Reviewer
Run, Run Far Away From This So-Called Business
This is the most PATHETIC Company I've ever dealt with in all my life. They are one Big Screw-Up for sure. Can't get the first thing right on your order. Then they'll call you and try to Up-Sale you for a $99 Membership. Minutes after I placed a order, they were calling me trying to convince me to get the membership and save so much money within the next year. They're full of Crap!
ID
Service
Petcarerx Customer Care
Reason of review
Poor customer service
Loss
$343
Preferred solution
Full refund
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Stay clear of this company
I ordered three soresto dog collars in January of 2019. I received them everything was fine. Didn't get such a good deal on the pricing so I never reordered from them. Never even visited their website again. Today I review my bank statement to see they deducted $249.00. I didn't receive a phone call, email, text...nothing! When I called them they told me that the charge was for a subscription service. Really? For what? I'm told free shipping on my orders. So I paid $249.00 for shipping for three collars? Thankfully, customer service was gracious enough to cancel this "subscription" charge and it will take 3 -5 days to have it refunded. Fingers crossed I'm finished with them!
ID
Location
Brunswick, Georgia
Service
Petcarerx Membership
I recently purchased some flea prevention medicine for my dogs through PetCareRx. The site was easy to navigate and I had no issues finding what I needed. I added the items to my cart and saw an option (on the right hand side of the cart screen there is a box you can...
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1 comment
PissedConsumer1792687
#1792687
They're doing the same thing to me. Every year on this date they charge my card for I don't know what, and every year I have to dispute the charge.
ID
Location
Broken Arrow, Oklahoma
New Reviewer
False Advertising
Enticed by an ad for 25% off and needing to buy dog food I went to PetCareRx.com. I found the food I wanted and saw just under the food name, “FREE SHIPPING!”. I put the bag in the cart but when I got to Checkout I found a shipping charge of $20.11. I checked the site and found reference to needing $48 in spending after discounts to get free shipping so I added a few treats to get above $48 but the shipping charge remained. I called their “Office” number and after much I time with a nice rep I was told they don’t have free shipping on dog food. She could have given me free shipping to keep a customer, especially since she herself thought I should have gotten free shipping and had to ask someone else about it. But no. Clearly a deceptive site so I won’t be shopping there again. BEWARE!
ID
Service
Petcarerx Shipping Service
Cons
- False advertising
Reason of review
Shipping not free as posted on page
Loss
$47
Preferred solution
Let the company propose a solution
New Reviewer
This company is a scam
Charged my $135.84 for nexgard chewables. Only 6 tablets total. Pet bucket charges $81.95 and Canada pet care is $58.45. Do not use this company. They also try to charge you an annual fee.
ID
Service
Petcarerx Membership
Cons
- Cost
- No returns
- Failure to stand behind their product
Reason of review
Pricing issue
Loss
$175
Preferred solution
Full refund
Junior Reviewer
Deceptive Business Practices
What a scam! They charge you an annual fee for an amount against your credit card without prior consent. Beware very careful when dealing with PetCareRx or better yet go with one of their competitors.
ID
Service
Petcarerx Membership
Cons
- Complete scam
- Over and double charged
Reason of review
Not as described/ advertised
Loss
$65
Preferred solution
Full refund
Customers and Employees dislike the company
This company doesn't remind customer’s that they will be billed for their membership. Customers then get notified by their bank that the charge might be “fraud” so people cancel their card just because they didnt know their membership was renewing . Managers do not want to deal with any complaints and do not want to answer any questions from customers or staff.
1 comment
ID
Location
Springfield Gardens, New York
Service
Petcarerx Membership
Never met a less caring company
Ordered medication my cat needed. PetcareRX shipping inappropriately a medication that needed to be kept cold and it reached me at 84 degrees. Called for help, after speaking to 5 customer service managers and asking to speak with managers (none of whom would even be polite enough to take a call with a customer), I was told that they did not get it shipped out that day as promised. Next day called first thing, now told that due to the holiday my cat will need to go a week without meds. THis company simply does not care about people or their pets. They made this painfully obvious.
ID
Location
Gaithersburg, Maryland
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PetCareRx Is the crappiest company. They say they shipped my dog’s medication on 8/22.
Today the tracking shows it’s been at the local post office for four days. And when I call them they tell me to call the post office to try to find out where it is. Who is the seller here? How is it my job to correct their lost shipment?
I paid them for a service and they haven’t produced it.
DONT USE THIS SCAM COMPANY. VERY SHADY.