PetCareRx
PetCareRx Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PetCareRx has 1.8 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ordering was easy, Price was ok, Price.
Cons: Deceptive advertising, Complete scam, Over and double charged.Recent recommendations regarding this business are as follows: "Really pay attention to your bank statements.", "stay away from this rip off company", "Go to Chewy.com - I don't know why I changed, but they're not worth it - unless you enjoy working with people who won't help you.", "AVOID THIS PLACE, THE DISCOUNTS ARE FAKE, DAMAGED GOODS, NO REFUNDS", "Avoid PetCareRx if you value your pets, your time andyour money.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PetCareRx has 1.8 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ordering was easy, Price was ok, Price.
Cons: Deceptive advertising, Complete scam, Over and double charged.Recent recommendations regarding this business are as follows: "Really pay attention to your bank statements.", "stay away from this rip off company", "Go to Chewy.com - I don't know why I changed, but they're not worth it - unless you enjoy working with people who won't help you.", "AVOID THIS PLACE, THE DISCOUNTS ARE FAKE, DAMAGED GOODS, NO REFUNDS", "Avoid PetCareRx if you value your pets, your time andyour money.".
Most users ask PetCareRx for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Charge wrongly for Membership
User's recommendation: Really pay attention to your bank statements.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Keller, TexasRenewal Fee
User's recommendation: stay away from this rip off company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Massapequa, New YorkResolved: Could not place orders and no shipping for 3 Business days.
Company fixed the issue and I have been provided with apology. Not use them anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lynbrook, New YorkTried Ordering Kitty Litter. First two orders were cancelled. Tried another on. Never shipped. Finally cancelled again.
- Sales
- Horrible service
Preferred solution: Would liked to have gotten what I ordered originally in a timely manner.
Horrible experience
- Customer service
Preferred solution: Apology
User's recommendation: Go to Chewy.com - I don't know why I changed, but they're not worth it - unless you enjoy working with people who won't help you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSells Damaged Products + Refuses Refund
First, they refused to sell me 7 cases per month because they wouldn't allow me to add more than 2 cats to my profile. So they flagged me as "bulk ordering", which they don't allow, and refused to send me no more than 4 per month, unless I paid for $100 per cat per year beyond 2 cats.
I have 5 cats. They wanted me to pay $300 for 5 cats per year PLUS their membership fees. So I created 2 profiles and had to order from both so I wouldn't get flagged.
When I first signed up, they charged $11 per case of cat food. Shortly after, they increased to $15 per case.
They claimed both of these were discounted. On top of paying their membership fees. I calculated it and their "discounts" were lies when calculated the monthly fees and cases per month, and comparing to other well known pet websites.
I put my cat food on autoship, and they would never autoship. They constantly put it "on pause".
Why? I would have to call every 2 weeks to get them to ship my stuff.
Then, of the 7 cases per month, each case had dented cans which you CANNOT give to cats due to the risk of botulism. Each case varied, but some cases were 1/4-1/2 dented cans. The last case I ordered before cancelling had 23 dented cans out of 24.
I sent them a picture of it and they declined the refund.
I asked them to forward it to management, and THEY declined, stating "they can't see any dents".
Every time I asked for a refund they always wanted photo proof, and usually declined my request.
They are NOT worth the trouble. I hope they go out of business.
Preferred solution: Nothing anymore.
User's recommendation: AVOID THIS PLACE, THE DISCOUNTS ARE FAKE, DAMAGED GOODS, NO REFUNDS
II ordered food for my dog
I ordered food for my dog online on January 2nd 2023 but a day later I found out they did not have the food in stock, I called customer service to find out what was going on. I was told Royal Canin had some delays.
I tried to cancel my order and was told they could not cancel because they did not have a tracking number. I have been in touch with customer numerous times. on January 9, 2023 I recieved an email saying that my order was shipped directly from Royal Canin warehouse by Ashley D. I asked for a tracking number and I was told they did not have one and I had to spend additional money at petsmart for food so my pet could have something to eat, I was checking my order status everyday and today it finally said shipped but when I called this morning January 10th I was told it was shipped January 4th and they still could not give me a tracking number.
this is very poor customer service, I guess I just have to just watch everyday for the food to be delivered. I am a very pissed off customer because I have been told so many stories by different people in customer service.
- Be careful when you order from them
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bendigo, Victoria CountyCan't place an order online!!!!!
- Usually a very responsive company
- I am discouraged they do not respond
Preferred solution: need to order products
Don't expect your order on time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI put an order in for medication one week and a day before needed. was told 5 to 7 days. took money out of my account.... no meds were sent!!!
- Deceptive advertising
- Couldn
- Couldnt find me in computer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder was cancelled & they kept my money!
Furthermore, I will not be marking this as resolved because Petcarerx DID NOT resolve it, PayPal did. At this time, pissedconsumer.com does not seem to have an option to mark it resolved without it looking like the company at fault resolved it.
Petcarerx did not respond to my last emails. Fortunately, PayPal ruled in my favor and PayPal took my money back from Petcarerx & placed it back into my account. I am convinced that Petcarerx is not to be trusted and will take anything that goes wrong as an opportunity to keep money that does not belong to them, even when Petcarerx is at fault.
On Feb 16th, I sent an additional email to PetCareRX customer service, inquiring about my refund again. This email also included instructions on how to send a refund through PayPal, as stated on the PayPal website.
I have received NO RESPONSE to the email, and still NO REFUND. According to PayPal, PetCareRx still has my money and it is PetCareRx's responsibility to send it.
As of this update, they have not even responded to PayPal. The claim has been filed with PayPal, against PetCareRx
Preferred solution: Full refund
User's recommendation: Avoid PetCareRx if you value your pets, your time andyour money.
They canceled my order
- Ordering was easy
- Deceptive advertising
- Being charged for a product that i never received
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant get my refund
- Bad service and bait and switch with products
Preferred solution: Full refund
User's recommendation: Do not buy from them
Horrible customer service
- Prices
- Horrible customer service
Preferred solution: Provide more professional customer service.
User's recommendation: Don't waste your time or money. Walmart now has a pet med division. Have had a better experience with them.
Petcare membership
User's recommendation: BEware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay away from this online seller
What gets me angry is this company has been educated about their misleading and fraudulent advertising of this product and it keeps popping up everywhere. The same picture which is not the product you will receive.
I called them on it and they admitted they did not have the product they are showing and advertising. Should be investigated by their state's attorney general for consumer fraud.
Preferred solution: stop sucking in unsuspecting buyers. I would have purchased the wrong product had I not called them out after placing my order.
About
PetCareRx is a privately owned corporation. It is headquartered in the United States. The company provides a diverse range of pet-related services, veterinary help, consultations on caring for a pet, distribution of pet-related merchandise. Pet Supermarket offers supplies and accessories for tropical and marine fish, exotic birds, small animals, reptiles, puppies and kittens. The company operates several hundreds of stores in the United States. PetCareRx focuses on being neighborhood pet supermarkets. The stores provide a huge variety of pet food and supplies, toys, sleeping rags, brushes and many other pet products that are replenished twice a week. Besides, the PetCareRx stores have limited livestock departments.
PetCareRx is ranked 144 out of 582 in Pet Stores category
USA
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They did the same to me! My credit card company alerted me of the charge. Had to cancel my credit card, and deal with all the payments tied into that account.