I spoke to Stephanie about an erroneous amount of $54.11 being deleted from my bank account after I place an order for cat food. She explained I had joined their membership of which I had no idea by using a coupon sent to my email I was obligated to pay a $50 membership, nor was it on my order statement.
P.S. why was I charged $54.11? Anyway after much discussion she said she would delete the membership but I would have to pay the full amount of the original order which added an additional $31.57. After a few days I did get the refund but got to thinking how did she come up with $31.57 when the Wellness Core 12oz.
bag/ 24 cans of food added up to $80.48, (minus the $60.05 paid = $20.43, tax $1.69) not $60.05 + $31.57= $91.62.
What a gigantic headache to deal with this company and I guess I'm not done. I did report them to the BBB but my best advice is "Run Forrest run!!!" don't have ANYTHING to do with this bogus outfit.
Product or Service Mentioned: Petcarerx Coupon.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: Full refund.
I didn't like: Tactics to add membership.