I bought 2 dog crates because the website's price popped up as such a great deal hard to resist. But instead of getting what was shown on their website "Pet Suite Multi-Use Pet Kennel", they sent me 2 replacement crate pans which I could easily get from any Dollars store. I contacted their customer service asking where my kennels are but they insisted they sent in the right item.
And after reading all the complaints about how ridicous it is for them to handles returns and still people can't get their refund, I will just save myself the trouble and $ for the return shipment and forget getting my hard earned money back.
Monetary Loss: $25.