Product: Petcarerx Customer Care Clear all filters (0 of 5 reviews match)
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Ordered two common prescriptions weeks ago and they never arrived. Customer service had no idea what was going on with the orders. Put me on hold several times and still did not come back with answers...just "We will have to get back to you". Problem is that I am now...
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Petcarerx Customer Care
#1307518
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They charged me nearly $60 for a PetCare Plus service that I never signed up for (or used). There was no warning, no email, nothing! I was charged a year later (long after my dog had passed). Because I didn't notice the charge right after it happened, they refused to...
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h.kitchener
h.kitchener

This is why you need to verify all charges on your monthly statement with the receipts you have for each transaction for that month. This is how we learn.

2.4
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Petcarerx Customer Care
#1223807
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I felt harassed, to say the least and I eventually asked her to cancel my order completely. I've ordered with petcarerx multiple times before and never had such an awful customer service experience. Customers should never get harassed into purchasing something that...
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2.6
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Petcarerx Customer Care
#1182293
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I have been a member of PetcareRx for so many years. This July, 2017, for the first time, I made a mistake. I accidentally order flea med for cat and not for dog which is what I needed. I asked to speak to a manager, Megan, and I explained my error to see if she could...
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Petcarerx Customer Care
#1083844
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I received a dog carrier for a small dog that I did not order (don't even own a small dog).I called into the phone number on the order and was put on hold and finally disconnected. I tried to fax a letter to the fax number on the order but it was nonoperational. I...
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Petcarerx Customer Care
I didn't like
  • Receiving merchandise i did not order
#988147
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