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PETCARERX

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PetCareRx is a privately owned corporation. It is headquartered in the United States. The company provides a diverse range of pet-related services, veterinary help, consultations on caring for a pet, distribution of pet-related merchandise. Pet Supermarket offers supplies and accessories for tropical and marine fish, exotic birds, small animals, reptiles, puppies and kittens. The company operates several hundreds of stores in the United States. PetCareRx focuses on being neighborhood pet supermarkets. The stores provide a huge variety of pet food and supplies, toys, sleeping rags, brushes and many other pet products that are replenished twice a week.

Besides, the PetCareRx stores have limited livestock departments.
Please try to contact PETCARERX Customer Service directly prior to posting any complaints on this site.

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PETCARERX Complaints & Reviews

PETCARERX Reviews

Jtsecord
PETCARERX - screws up won't fix mistake
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

When my dog's heartworm ran out last month; I went online and re-ordered the same product I have been getting from PetcareRX for years. I have one dog - have only EVER HAD this on...

#317700
May 10, 2012
36

Anonymous
PETCARERX - These people are of no help what so ever
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I contacted them on April 25th concerning a charge on my debit card. The customer service rep. said that she did not show a order for me under my name nor email address. Gave her ...

#314789
Apr 26, 2012
71

Rainwoman8
PETCARERX .COM:BEWARE, HORRENDOUS CUST SERVICE, AND WEBSITE FLAWS
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

What I sent to Dr John-This place is a NIGHTMARE!!! The website hangs, and to top it off,when I changed the months for K9 Advantix from 3 to 6 months, itch...

#308683
Mar 29, 2012
272

Kellybet...
PETCARERX sent duplicate orders and will not take return
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I placed an order for heartgard plus and two weeks later they called to say that I had to take my dog into the vet for a heartworm test before I could get a refill (i'm new to this...

#307819
Mar 26, 2012
233

2bdefacto
Regarding PETCARERX
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

After reading a lot of negative reviews about petcarerx, the majority of complaints are from whiners too *** and too lazy to do a little extra research on what they are buying. ...

#305852
Mar 19, 2012
372

DRDRisaS...
Bad experience with PETCARERX
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

As a first time customer trying Petcare RX I am very unhappy. I purchased a $30 voucher from Eversave, and after what i have gone through, and what I read others complaints about...

#298939
Feb 21, 2012
348

Anonymous
PETCARERX Will Put Your Pet at Risk
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

Recently purchased a bag of Dogswell Chicken jerky Treats from PetCareRX. When received at home a friend informed us to make sure that the product was not made in China as the FDA...

#295539
Feb 08, 2012
378

Galileo
PETCARERX .com doesn't honor its own coupons
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

PetCareRx.com had a banner advertisement on its home page: "Welcome Google Customers. Mention code "Google123" at checkout and receive $5 off plus Free Shipping on any order over $...

#286046
Jan 03, 2012
345

Siafuyu
PETCARERX -WORST ONLINE EXPERIENCE I'VE EVER HAD
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I usually order dog food from the same dealer on Amazon.com and have had no problems. This month they were out of the size I needed, so I searched for another seller. Much to my mi...

#285192
Dec 30, 2011
461

Anonymous
PETCARERX - Worst Customer Service
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I bought more than $200 of dog food from PetcareRx-I have 8 rescued dogs at my home. The box arrived mangled and torn from UPS, and most of the food had spilled out and was pourin...

#284334
Dec 27, 2011
459

Nate40la
PETCARERX - Never received order - no help from customer service
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I ordered advantage flea killer and after a week (7 business days) I called customer service as I still had not received the medicine. The customer service rep told me that it was ...

#281563
Dec 14, 2011
352

Starmom
PETCARERX could have killed my dog
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

My dog requires a medication called Temaril-P. I obtained a prescription from her vet and sent it to PetCareRX. The first prescription was filled. When she began running low, I c...

#271162
Oct 28, 2011
660

Anonymous
PETCARERX - Harass me w/emails several times a day!!!
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I have requested PetcareRX remove me from their email list at least 10 times via their website and mailed a letter, and they still have not honored my request. Whats the point of ...

#266621
Oct 07, 2011
370

Bstorms
PETCARERX - Poor Customer Service
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

It took for ever for them to answer the phone, then I could hear other people takling in the background, sounded like they were making jokes... the first time I called they had peo...

#265926
Oct 04, 2011
949

ChicagoD...
PETCARERX - Pet Care RX fails to alert the consumer.
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I ordered my dogs medication from PetCareRX and started off fine. Then at the second "automatic reorder" they could not find the "reorder request" so I had to resubmit all info......

#260421
Sep 07, 2011
520

Gandalas
PETCARERX false advertising on coupon.
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I shopped at PetCareRx for my bag of Dog food, as they were the cheapest I could find on the specific brand. Anyway, I got the food, my dog liked it, and BONUS, ther...

#254982
Aug 12, 2011
858

Anonymous
PETCARERX - They cant take the hint.....
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I ordered frontline for my dog and then waited 3 weeks and nothing. I emailed CS and they said my card was declined. I called my card company and they said they don't know wh...

#251914
Jul 28, 2011
466

Scouthhc
PETCARERX NO MORE
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I have used petcarerx for about 2 years now but here recently they have been screwing up my orders left and right. This time i had ordered some frontline for both my dogs and some ...

#250318
Jul 20, 2011
638

Anonymous
PETCARERX - No communication or updates about the order
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

Will lie about prescription authorization to avoid selling the medication that they do not have. what's worse is that they do not email or call you to say there's a problem. If I...

#249486
Jul 17, 2011
459

Schristi...
PETCARERX is a HUGE RIPOFF company. They don't ship the product.
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

PetcareRX offers generic Heartguard and flea and tick products. What they don't tell you is they don't ship after you order and they ship the product from overseas. I was promised ...

#246425
Jul 01, 2011
620

Schristi...
PETCARERX is a HUGE RIPOFF company. They don't ship the product.
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

This company takes your money. Doesn't ship product. When questioned on where the product is they state that it was held up at CUSTOMS due to homneland security. Gives you another ...

#246419
Jul 01, 2011
519

Unrelent...
PETCARERX -- clueless to the words customer service
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

Long story short they forgot two digits on my unit number. USPS lost the package after they held it for the normal carrier to identify the correct address by name rather than sendi...

#246094
Jun 29, 2011
484

Flashysdad
PETCARERX Corrects Order Problem
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

On June 8, 2011, I posted a complaint about PetCareRx being inaccurate and dishonest. I must retract that posting. Since that time, PetCareRx corrected the deliver...

#245843
Jun 28, 2011
364

VLB79
PETCARERX - They will pester you FOREVER!
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I ordered tranquilizer for my pet because we were going to travel. It's not an ongoing medication that needs to be refilled. These people call ALL THE TIME! It driv...

#244763
Jun 22, 2011
476

Anonymous
PETCARERX - will retain your private information forever.
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I received a coupon from PetCareRX.com in the mail offering Frontline for my dog at a very unbelievable price. I opened an account on their website without researching the company...

#244761
Jun 22, 2011
611

JLC
PETCARERX - Double Billed
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

PetcareRX has double billed me. They billed once for the whole item and then becasue they did not have the whole order in stock they rebilled me for the portion that they did have...

#244311
Jun 20, 2011
331

Flashysdad
PETCARERX - dishonest & inaccurate
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I received an inaccurate order from PetCareRX. After having trouble with the customer care rep understanding the problem, he finally understood that they sent me the wrong product...

#242061
Jun 08, 2011
522

ST1980
PETCARERX - Dont count on Refunds from this Provider!
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

It is a hassle to receive any refunds from this company! I have never had as much as a hassle as I have with this On-line Company. And I do the majority of my shopping Online with ...

#241599
Jun 06, 2011
425

Anonymous
PETCARERX - Pet Care RX
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

Ordered one time from them. They have called and called and called my cell number now everyday a computer calls at about 4pm. I have asked and asked to be taken off their call li...

#241591
Jun 06, 2011
443

Leah
PETCARERX Bad heartworm medicine.
5.0 52 Merton Ave. LynbrookNY 11563 1 800 844 1427 http://www.petcarerx.com/pcrx/CustomerService/Default.aspx

I was just at my vetinarian who has been treating my dog since he was 3 months old. He has always tested negative for heartworms until today. I have been purchasing my heartworm p...

#241313
Jun 04, 2011
2561
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Related Information

Animals
You become responsible, forever, for those you have tamed. This concerned about pets - animals which are kept in household for companionship and enjoyment. The most called-for pets are marked for their devotion or playful characteristics, for their nice appearance, or for their song. Keeping pets was proved to help survive stress to those who enjoys having pets around. Besides, pets – dogs in particular – are good companions for children, they grow together with kids and foster healthy habits, human-animal communication and concerning. A pet keeping needs full responsibility and attention of owners, just like children. They as well need feed services, clothing (sometimes), care, playing, toys, and medical treatment. More than 60 percents of all the U.S. households have pets.

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