PetcareRX Complaints and Reviews

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  • Apr 02
  • Pet Medicine
  • Carlsbad, California
  • Dog Medication
  • 80
  • REVIEW RATING 5/5

I am writing to express my dismay with a recent experience through Petcarerx. I have been a loyal customer since 2008 – buying my dog (2 dogs) medication from you exclusively unless the medication was provided for immediate consumption by the vet. I placed an order on March 26th that has been sitting in your *** for an entire week. I’ll provide you with a brief timeline so that you can see I... Read more

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  • Feb 24
  • Pet Medicine
  • New Lenox, Illinois
  • Pet Medicine
  • 56
  • REVIEW RATING 4/5

They shouldn't be allowed in business. They sent me two emails confirming the meds were on their way. Then 4 days later let call me to tell me they are not until an issue was cleared up. Once the issue is cleared up they make me pay another $18 for shipping now to get the meds in time. A manager by the name if Lorenzo told me "well maybe our notification that the order wasn't going to be sent... Read more

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  • Feb 10
  • Pet Medicine
  • Charlotte Amalie, Virgin Islands
  • Prescription
  • 48
  • REVIEW RATING 4/5

My vet called Jan 29th to check on delivery time for a critical prescription for my 3 1/2 year old German Shepherd and was told I would have the prescription in a few days. I called on the 30th to finalize the order. Despite my vet having called, on the 2nd they asked for a faxed prescription, which they received on the 2nd per an email confirmation to me. They mailed the non-critical... Read more

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  • Jan 28
  • Drug Stores and Drugs
  • Atlanta, Georgia
  • Prescription Drug
  • 71
  • REVIEW RATING 4/5

I bought prescription medicine from PetCareRx for an advertised price of 28.99 (including sale tax and shipping). The final price stated on the webpage was indeed $28.99, which I agreed to pay. However, my credit card was charged for additional $89 presumably for some "membership" - this charge was NOT mentioned in the webpage-invoice (or summary of charges). I did not want or expect to buy any... Read more

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  • Jul 24, 2014
  • Pet Medicine
  • Deceptive Advertising
  • 203
  • REVIEW RATING 4/5

PetcareRX had an ad for greenies with a photo of a 65/pack advertised for $9.89 but in actuality that price was for a 25/pack. Without realizing that the advertisement was deceiving my mom orders several packs to meet a minimum and thought she was getting a good deal. What a deceiving company and advertisement. When she received the package and saw it was only a 25/pack she thought something... Read more

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  • Jul 17, 2014
  • Pet Medicine
  • Philadelphia, Pennsylvania
  • Lost Prescriptions
  • 104
  • REVIEW RATING 3/5

PetCare RX uses a shipping method of UPS then USPS in an effort to save the company money. For the past two orders I have placed, my dog's prescriptions got lost somewhere in the system so her medications were never received. I ended up going to my vet's office for them. The customer service representatives at PetCare were rude and did not provide any assistance. They did not care what... Read more

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  • Jun 24, 2014
  • Pet Medicine
  • Customer Service Flea Prevention
  • 118
  • REVIEW RATING 3/5

I purchased 2- 6 month packs of Sentinel heart worm and flea prevention. I have never used this product before I bought it to save money. By the second month both dogs had fleas. I called Petcare They sent me 2 capstar tablets which is a great product Only kills fleas for One day.TURNS OUT SENTINEL ONLY KILLS FLEA EGGS [ how these eggs get on the dogs is somebody eles problem. On the front of... Read more

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  • Apr 04, 2014
  • Pet Medicine
  • Lawrence, New York
  • Deceptive Medication Pricing
  • 2
  • 2
  • 175
  • REVIEW RATING 5/5

I thought that I was getting a great deal on heart worm medication since Petcarerx stated that their "selling price " was $47 and their sale price was $ 30.. What a joke my vet sells the medication for less and the medication is factory fresh.I also found out that Petcarerx gets its heart worm drugs from some grey market not from the actual drug company.Who knows if the medication was handled ... Read more

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  • Mar 16, 2014
  • Animal Feed
  • Pittsburgh, Pennsylvania
  • Delivery
  • 98
  • REVIEW RATING 4/5

We were running short of dog food, so I went online to buy some more. I usually buy from other companies where the product shows up in 2 days. I ordered the food a week ago from PetCareRX, since they had a good promotion, and their website says that pet food is shipped the next business day. I've waited a week, and my order still says "in process". I contacted customer service and they couldn't... Read more

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  • Jan 08, 2014
  • Pet Medicine
  • Medication Shipping
  • 1
  • 1
  • 75
  • REVIEW RATING 3/5

PetcareRX should be called Pet-we-don't care- RX. Horrible customer service. I called about a prescription which was taking too long to arrive. Spoke to two different reps and then a supervisor who were robotic in their response, told me there was nothing they could do to assist, and that prescriptions are not refundable or returnable so basically too bad. That was after I requested a refund... Read more

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