PetcareRX Complaints and Reviews

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Main address: 52 Merton Ave. 11563 Lynbrook NY
1 800 844 1427, 1 888 295 5216,
  • 97 complaints
  • $2.5K claimed losses
  • $26 average
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  • Jul 24
  • Pet Medicine
  • Deceptive Advertising
  • 105

PetcareRX had an ad for greenies with a photo of a 65/pack advertised for $9.89 but in actuality that price was for a 25/pack. Without realizing that the advertisement was deceiving my mom orders several packs to meet a minimum and thought she was getting a good deal. What a deceiving company and advertisement. When she received the package and saw it was only a 25/pack she thought something... Read more

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  • Jul 17
  • Pet Medicine
  • Philadelphia, Pennsylvania
  • Lost Prescriptions
  • 40

PetCare RX uses a shipping method of UPS then USPS in an effort to save the company money. For the past two orders I have placed, my dog's prescriptions got lost somewhere in the system so her medications were never received. I ended up going to my vet's office for them. The customer service representatives at PetCare were rude and did not provide any assistance. They did not care what... Read more

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  • Jun 24
  • Pet Medicine
  • Customer Service Flea Prevention
  • 41

I purchased 2- 6 month packs of Sentinel heart worm and flea prevention. I have never used this product before I bought it to save money. By the second month both dogs had fleas. I called Petcare They sent me 2 capstar tablets which is a great product Only kills fleas for One day.TURNS OUT SENTINEL ONLY KILLS FLEA EGGS [ how these eggs get on the dogs is somebody eles problem. On the front of... Read more

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  • Apr 04
  • Pet Medicine
  • Lawrence, New York
  • Deceptive Medication Pricing
  • 2
  • 2
  • 75

I thought that I was getting a great deal on heart worm medication since Petcarerx stated that their "selling price " was $47 and their sale price was $ 30.. What a joke my vet sells the medication for less and the medication is factory fresh.I also found out that Petcarerx gets its heart worm drugs from some grey market not from the actual drug company.Who knows if the medication was handled ... Read more

Was this review helpful? 6 1


  • Mar 16
  • Animal Feed
  • Pittsburgh, Pennsylvania
  • Undelivered Product
  • 69

We were running short of dog food, so I went online to buy some more. I usually buy from other companies where the product shows up in 2 days. I ordered the food a week ago from PetCareRX, since they had a good promotion, and their website says that pet food is shipped the next business day. I've waited a week, and my order still says "in process". I contacted customer service and they couldn't... Read more

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  • Jan 08
  • Pet Medicine
  • Medication Shipping
  • 1
  • 1
  • 58

PetcareRX should be called Pet-we-don't care- RX. Horrible customer service. I called about a prescription which was taking too long to arrive. Spoke to two different reps and then a supervisor who were robotic in their response, told me there was nothing they could do to assist, and that prescriptions are not refundable or returnable so basically too bad. That was after I requested a refund... Read more

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  • Dec 20, 2013
  • Pet Medicine
  • Laurel, Maryland
  • Dog Medication
  • 3
  • 3
  • 43

We were running out of medication for our sick dog, and needed to get the refill by Tuesday. I ordered on a Thursday and paid for 2nd day shipping. PetCareRx did not immediately send a prescription request to my vet, and thus my vet did not confirm my prescription until Friday morning. PetCareRx then sat on the prescription confirmation until Friday night, when they sent it to be filled. However,... Read more

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  • Nov 26, 2013
  • Pet Medicine
  • Capstar Pills
  • 67

I placed an order for capstar pills on 11/7/13 for flea killer for my animals. On 11/26/13 I informed the Supervisor, I had two opened packages and I had one unopened package of failed product. Immediately, he told me that I had no recourse because it had been over 30 days and the product was opened. I re-informed him of the date (Shipping took 7 days...) and was told well, since the product was... Read more

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  • Oct 21, 2013
  • Pet Medicine
  • Heartguard Med
  • 1
  • 1
  • 64

I ordered heartguard med from them and before it arrived my dog got very sick and died. When I called to cancel the order they told me it had shipped. It arrived the next week and when I called to ask them to take it back I was told they would not take it back although it was still in the unopened box it came in. The person I spoke to had no care at all for me or my deceased pet. This company has... Read more

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  • Sep 23, 2013
  • Animals
  • Unreasonable Charge
  • 1
  • 1
  • 62

This company lies and steals!!!! I was charged for 3 orders that I did not place!!! Now I am out 100 dollars!!! I am going to the BBB and The Insurance Commission!! This company needs to be closed down. I will be filing a lawsuit if I do not get my money back soon!!!! Do not order from them!!!! They sucker you in with a great deal and then they increase the price. My pet's insulin more than... Read more

Was this review helpful? 1 1

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